Terms & Conditions

Welcome to Englux. These Terms & Conditions (“Terms”) govern the use of our platform and services by Customers and Franchise Partners. By accessing our website, booking a service via app or operating under the Englux brand, you agree to comply with these Terms and applicable Indian laws.

SECTION A: CUSTOMER TERMS & CONDITIONS

1. Scope of Services
   Englux provides doorstep-based services across a wide range of categories. These include car washing and detailing,  All services are performed at the customer’s chosen location by franchise partners trained and authorized by Englux. These services are designed to ensure convenience, hygiene, and customer satisfaction at home.

2. Booking Mechanism
   Customers can book services through the official Englux App  The booking is considered confirmed only when a franchise partner accepts the job.  Englux ensures service delivery .

3. Service Availability
   The availability of services is dynamic and may change based on local franchise coverage and operational capabilities. While Englux continuously expands its service areas, it does not guarantee availability in every location. Customers are advised to check current service coverage before booking.

4. Service Time & Delivery
   Englux strives to offer timely service, but delivery times are subject to the franchise partner’s capacity, location, traffic, and other unforeseen conditions. While we aim for punctualit Englux does not guarantee fixed time slots. Customers are requested to allow reasonable flexibility during the service day.

5. Customer Responsibilities
   Customers are required to provide access to clean water and a functional electricity source during the service. Additionally, customers must ensure that personal belongings and valuables are removed from the service area or vehicle.Englux does not accept responsibility for lost, stolen, or damaged items left behind. Post-service claims will not be entertained once the team has exited the premises..

6. Liability Limitation                                                                                                                                                                                     Englux functions as a service aggregator and platform owner. While the service execution is the responsibility of the Franchise Partner, Englux guarantees service quality. All disputes and claims for service dissatisfaction must be raised with Englux Customer Care within 24 hours. Englux will investigate the claim and bear the financial liability for necessary refunds or corrective services, in line with the Englux Refund and Cancellation Policy

7. Data Privacy & Communications                                                                                                                                                         Customer data collected during booking or feedback is securely stored and used only for internal analytics, quality improvement, and service-related communications. By booking, customers consent to receiving WhatsApp, SMS, or email messages strictly related to service status, booking confirmations, and essential updates. Customers may opt-in separately for promotional offers.

SECTION B: FRANCHISE TERMS & CONDITIONS

1. Nature of Franchise Agreement
   Franchisees operate under a non-exclusive, non-transferable license to use the Englux brand for delivering doorstep services. All operations must align strictly with Englux's Doorstep service model. Establishing a physical studio or workshop under Englux branding is strictly prohibited unless explicitly permitted by the management.

2. Legal and Operational Compliance
   Franchise partners must comply with all applicable Indian business and labor laws. This includes submission of valid identification, GST registration if applicable, and ensuring legal employment practices. Non-compliance can result in penalties or termination. Franchisees must also maintain transparency in operations and service quality.

3. Branding and Intellectual Property
   Englux owns all intellectual property including logos, service names, branding materials, and digital content. Franchisees are permitted to use these assets as per company guidelines. Any misuse, unauthorized reproduction, or manipulation of the brand is a violation of this agreement and may lead to immediate legal action.

4. Service Fulfillment and Customer Handling
   Franchisees are responsible for completing all assigned services within the agreed time frames. They must train their teams, maintain professional behavior, and ensure customer satisfaction. Poor service, delayed visits, or customer complaints may lead to deactivation, suspension, or legal termination of the franchise.

5. Financial Responsibilities
   Franchisees are required to maintain proper financial records and fulfill any agreed-upon financial terms including revenue sharing, platform fees, or royalty payments. Failure to settle dues within agreed timelines may result in penalties, service restrictions, or suspension from Englux operations.

6. Termination Clause
   Englux reserves the right to terminate a franchise agreement under circumstances such as brand misuse, repeated customer complaints, misrepresentation, fraud, or unauthorized changes to the service model. On termination, all rights to the brand are revoked and all physical and digital assets must be returned or destroyed. Voluntary termination requires 30 days’ written notice and settlement of all outstanding obligations.

7. Dispute Resolution
   Disputes between franchisees and Englux shall be resolved through a three-tiered process involving written communication, direct mediation, and legal arbitration if needed. The courts of Indore, Madhya Pradesh shall have exclusive jurisdiction over legal matters.

8. Governing Law
   These Terms & Conditions are governed by the Information Technology Act, 2000, the Consumer Protection Act, 2019, and other relevant laws of India.

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Consent
By using the Englux platform or operating as a franchise partner, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety.