top of page

Refund & Cancellation Policy – Englux (COD Only)

   Last updated: 14 November 2025

Cancellation Policy: You may cancel your booking at any time through the mobile app without charge. If a cancellation is made after our technician has arrived at your location no fee applied.
Refund & Service Dispute Policy: Since all payments are collected after the service is completed and approved by the customer, refunds for the service itself generally do not apply. However, if a customer is demonstrably unsatisfied with the quality of the completed service, please contact our Customer Care team within 24 hours at care@englux.in for review and potential dispute resolution. Chargebacks and Online Dispute Resolution: Since we do not process upfront online payments, disputes must be initiated through our Customer Care channels.

​

Details of policy

​

1. Payment Method

   Englux currently accepts Cash on Delivery (COD) only.
   However, customers may cancel or reschedule their booking as per the policy below.

2. Cancellation Policy

    Customers may cancel their car wash booking any time before the rider has been assigned.

  • If the rider is not yet assigned → FREE cancellation

  • If the rider is already assigned and on the way → cancellation will affect future priority

  • No fee is charged, as payment is only done after service completion

3. Rescheduling Policy

    Customers can reschedule their booking to another available time slot at no extra cost, provided the rider        has not reached the customer’s location.

4. Service Quality Guarantee

    Unsatisfied with the quality of the completed service, please contact our Customer Care team within              hours at care@englux.in for review and potential dispute resolution.Each complaint will be investigated              on a case-by-case basis. If a complaint is found to be valid, a partial or full refund may be issued at                                Englux's  discretion. Refunds will be processed to the original mode of payment within 2-4 working days ( in          some cases 5-7 working days)

    No payment is taken until service is fully completed

5. No-Show / Failed Service

     If the rider reaches your location but:

  • The customer is unavailable,

  • The gate is locked,

  • Or the customer refuses service without reason,

   Then the service may be marked as “No Show”. To cover the rider's travel and labor costs, a nominal fee of   â‚¹50 will be due upon the next booking, and future booking priority may be affected.Then the service may be marked as “No Show”, and future booking priority may be affected.

6. Contact for Support

    For cancellations customer can cancel booking via app,for rescheduling customer can rebbok via app , or         service issues, contact us at:

   ðŸ“ž Customer Support: +91-9301081716      care@englux.in

bottom of page